Privacy Policy


This Privacy Policy sets out how Entegra ("us", "we", or "our") collects, holds, uses and discloses your personal information across our business operations and website (https://www.entegra.com.au). For the purpose of this Policy, "Entegra" means either Entegra Trading Pty Ltd ACN 631 084 985 or Entegra Projects Pty Ltd ACN 653 428 445 (or any of their related entities), as applicable to your dealings with us.

We recognise that your privacy is important to you, and we are committed to protecting the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs) govern the way in which we collect, store, use and disclose your personal information. We invite you to check our website regularly for any updates to this policy.

We use your information to provide and improve the services we deliver. By using our website, you agree to the collection and use of information in accordance with this policy.

What Is Personal Information?

"Personal information" means information or opinions that identify an individual, or from which an individual's identity can reasonably be ascertained. This includes, but is not limited to:

  • Name, date of birth and gender
  • Contact details including phone, mobile, email and address
  • Employment details and occupation
  • IP addresses and device information
  • Financial information (where required for service delivery)
  • Health information (where relevant to safety obligations)

How We Collect Personal Information

We collect personal information only by lawful and fair means, and only where it is reasonably necessary to do so. We collect information:

  • Directly from you through our website, forms, applications, emails, phone calls, or in person
  • Through day-to-day business dealings such as correspondence, tendering, and contract administration
  • Through recruitment, employment or training processes
  • From events, referrals, surveys or feedback
  • From third parties where permitted by law
  • Through systems and platforms we collaborate on

Where it is practicable to do so, you may deal with us anonymously or using a pseudonym. However, in most circumstances this will prevent us from providing the services or information you require.

Why We Collect Your Information

We collect and use personal information to:

  • Provide and deliver our services and products
  • Respond to enquiries and communicate with you
  • Process applications, contracts or tenders
  • Notify you of relevant updates, events or industry news
  • Facilitate internal business operations and legal obligations
  • Monitor and improve the quality of our services
  • Analyse business needs and develop new service offerings
  • Meet our obligations under relevant legislation
  • Support AI-assisted tools and platforms used in the delivery of our services, including for internal business processes, communications and operational workflows

We do not use your personal information to train third-party AI models without your consent. Where automated decision-making processes that use your personal information may significantly affect your rights or interests, we will disclose this to you at the time of collection or as otherwise required by law.

Cookies and Website Tracking

Our website uses cookies, which are small files placed in your web browser that collect information about your browsing activity. Cookies help us tailor the website to your preferences and analyse traffic patterns.

We use third-party analytics tools including Google Analytics to monitor and report on website traffic and usage. Google uses this data to track and monitor the use of our website and may share it with other Google services. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

We also use Google AdWords remarketing to display relevant advertising to previous visitors to our website across third-party websites, including within the Google Display Network. These ads may appear on other websites you visit after leaving our site. You can manage your Google advertising preferences at https://adssettings.google.com. For more information on Google's privacy practices, visit https://policies.google.com/privacy.

Cookies do not access personal information stored on your device. You can configure your browser to reject cookies, though this may affect the functionality of our website.

Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes both physical and electronic security measures. No method of internet transmission is completely secure, and where information is transmitted online you do so at your own risk.

We will take reasonable steps to destroy or de-identify your personal information once it is no longer required for the purpose for which it was collected, unless we are required by law to retain it.

Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, up to date and complete. If you believe any information we hold about you is incorrect or incomplete, please contact us and we will update it promptly.

Disclosure of Personal Information

We do not sell or trade personal information. We may disclose your personal information to third parties only where necessary to:

  • Deliver our services, including to subcontractors, suppliers and professional advisers
  • Comply with a legal obligation, court order or regulatory requirement
  • Prevent or investigate a serious threat to health, safety or security
  • Facilitate a business transaction such as a merger or acquisition, under appropriate confidentiality arrangements

Where we disclose information to third parties, we require those parties to handle it in accordance with our privacy standards. Some third parties may be located overseas and may not be subject to Australian privacy law. Please contact us if you require further detail.

Opting Out

If you no longer wish to receive communications from Entegra, you may opt out at any time by contacting us directly using the details below, or by clicking the unsubscribe link in any electronic communication. Your request will be actioned promptly.

Access and Correction

You may request access to the personal information we hold about you by contacting us in writing. We will respond within 30 days. A reasonable administrative fee may apply. We may decline access in limited circumstances permitted by the Privacy Act, including where providing access would unreasonably affect the privacy of another individual or where access is restricted by law.

Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. This policy applies solely to information collected by Entegra.

Changes to This Policy

We may update this policy from time to time to reflect changes to legislation or our practices. The updated policy will be published on our website. We encourage you to review it periodically.

Contact Us

For any questions, complaints or access requests relating to this policy, please contact:

Privacy Officer
Entegra
180 Karinie Street, Swan Hill VIC 3585
info@entegra.com.au
1300 296 206

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner at 1300 363 992 or enquiries@oaic.gov.au.